Cancellation & Refund Policy

Last updated: 21 Sep 2026

Order cancellation

You can cancel your order by emailing sasyajanya@gmail.com within a few hours of placing it, before it has been packed for shipping. Once an order has been shipped, it cannot be cancelled.

Damaged or incorrect items

If you receive a damaged, leaking or incorrect product, please email us at sasyajanya@gmail.com within 48 hours of delivery with your order number and photos of the product and packaging. We will arrange a replacement or a full refund after verification.

Refunds

Approved refunds are processed to the original payment method via Razorpay within 5–7 business days. Since our products are food items, we do not accept returns for change-of-mind once a package has been opened, for hygiene and safety reasons.

Non-delivery

If your order does not arrive within the estimated delivery window, contact us and we will track the shipment with our courier partner and issue a refund or replacement if the order is confirmed lost.

Contact us

For any cancellation or refund request, write to sasyajanya@gmail.com.